![]() If your health care providers do not have access to Alberta Netcare but you do have a current care relationship with Alberta Health Services (AHS), for example having recently received treatment in an AHS hospital, you may contact AHS Health Information Management to request access to your Netcare record.įor more information about this option please contact AHS at or toll free 1-85 or click here. ![]() The OIPC can be contacted by telephone at 1-88 or by email at 2 If you require assistance or have questions regarding making an access request for your Alberta Netcare records, or any other health information related questions, please contact the HIA Help Desk by calling 310-0000 (toll free) then 78 or by emailing you believe a health care provider has inappropriately refused your access request or you suspect your information has been subject to the privacy breach you may contact the Office of the Information and Privacy Commissioner (OIPC) to ask for a review of the decision or file a complaint. Access requests may be subject to fees and limited exceptions. This request may be submitted informally but your provider may require you to submit a formal access request. Your first step should be to visit a health care provider with whom you have a current care relationship, such as your family physician or local pharmacist, and who has access to Alberta Netcare to request to view or receive a copy of your record. Options to request records contained in Alberta Netcare For some facilities we might have records up to 12 years old, while for others we might only have a few months’ worth. These facilities did not all start sending information at the same time, so the dates vary by location for the earliest dated records available. For additional information about what comprises the Alberta Netcare EHR, please visit Each piece of information that is available in Alberta Netcare comes from a health service facility in Alberta. It is not a complete medical record and is much different than the detailed records maintained by a physician or other health care providers. ![]() The Alberta Netcare EHR is a secure summary of important information that includes lab test results, prescription dispensing information and diagnostic imaging.
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